Refund policy
At PaivaSulka, we are committed to ensuring your satisfaction with every purchase of our Shorts, Skirts, and T-Shirts. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Personalized or custom-made products
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will guide you through the next steps, including return shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Original shipping charges are non-refundable.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a refund for the original item and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a full refund or replacement, including return shipping costs.
Contact Us
For any questions or concerns regarding your refund, please email [email protected]. We aim to respond within 24–48 hours on business days.